TERMS AND CONDITIONS

Pretty and Poked LLC.

Last Updated: February 25, 2025

1. INTRODUCTION

These Terms and Conditions ("Terms") govern your access to and use of the Pretty and Poked Med Spa website (www.prettyandpoked.com) and all services provided by Pretty and Poked Med Spa ("we," "our," "us"). By accessing our website, booking appointments, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. ELIGIBILITY AND ACCOUNT CREATION

2.1 Eligibility

You must be at least 18 years of age to use our services. Some treatments may have additional age restrictions or medical requirements which will be disclosed before booking.

2.2 Account Creation

When creating an account on our website, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. SERVICES AND COMMERCIAL TERMS

3.1 Services Offered

Pretty and Poked Med Spa provides various aesthetic and cosmetic treatments including but not limited to injectable treatments, skin treatments, and other beauty services. Detailed descriptions of our services are available on our website.

3.2 Pricing and Payment

All prices are listed in USD and are subject to change without notice
Payment is required at the time of service or as specified during booking
We accept major credit cards, cash, and other payment methods as indicated on our website
Gift certificates and promotional offers are subject to specific terms disclosed at the time of purchase

3.3 Appointment Booking and Cancellation

Appointments can be booked through our website, by phone, or in person
A credit card may be required to secure your appointment
Cancellation policy: 24-hour notice is required to cancel or reschedule appointments
Late cancellations or no-shows may incur a fee up to the full service amount
We reserve the right to refuse service to anyone for legitimate business reasons

4. MODIFICATION OF SERVICES

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice. This includes adjusting prices, treatments offered, operating hours, and website functionality. Changes to our services will not affect appointments already confirmed and paid for.

5. WARRANTIES AND RESPONSIBILITIES

5.1 Medical Information

You agree to provide complete and accurate health information prior to receiving any treatments
You acknowledge that failure to disclose relevant health information may result in adverse outcomes
We recommend consulting with your physician before receiving any treatments

5.2 Results and Satisfaction

While we strive for excellent results, we cannot guarantee specific outcomes from any treatment
Individual results vary based on numerous factors including but not limited to age, skin condition, lifestyle, and adherence to aftercare instructions
We offer consultations to help set realistic expectations before treatments

5.3 Our Responsibilities

We commit to:

Maintaining a clean, safe environment
Using quality products and equipment
Employing qualified professionals
Following industry best practices
Respecting your privacy and confidentiality

6. INTELLECTUAL PROPERTY

6.1 Ownership

All content on our website—including text, graphics, logos, images, videos, and software—is the property of Pretty and Poked Med Spa or our content suppliers and is protected by United States and international copyright laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include:

Modifying or copying materials
Using materials for commercial purposes
Attempting to decompile or reverse engineer any software
Removing any copyright or proprietary notations
Transferring materials to another person

6.3 User-Generated Content

By posting content on our website (reviews, comments, etc.), you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and distribute your content in connection with our services and promotional materials.

7. ACCOUNT SUSPENSION AND TERMINATION

We reserve the right to suspend or terminate your account and access to our services for any reason, including but not limited to:

Violation of these Terms
Providing false information
Engaging in disruptive or abusive behavior
Non-payment for services
Misuse of our website or services

8. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Pretty and Poked Med Spa, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

Your use of our website or services
Your violation of these Terms
Your violation of any rights of a third party
Your conduct in connection with our services

9. LIMITATION OF LIABILITY

9.1 Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9.2 Limitation of Liability

To the maximum extent permitted by law, Pretty and Poked Med Spa shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

Your use or inability to use our services
Unauthorized access to or alteration of your data
Statements or conduct of any third party
Any other matter relating to our services

Our total liability for any claim arising from or relating to these Terms or our services shall not exceed the amount paid by you for the specific service giving rise to such claim.

10. UPDATES TO TERMS AND CONDITIONS

We may update these Terms at any time without prior notice. The updated version will be effective as of the date stated at the top of these Terms. Your continued use of our website or services after any changes indicates your acceptance of the modified Terms.

11. GOVERNING LAW AND DISPUTE RESOLUTION

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Massachusetts, without regard to its conflict of law provisions.

11.2 Dispute Resolution

Any dispute arising from or relating to these Terms or our services shall be resolved through:

Informal negotiation - We will attempt to resolve any disputes informally
Mediation - If informal negotiation fails, the parties agree to mediation
Arbitration - If mediation fails, disputes shall be settled by binding arbitration conducted in Boston, MA in accordance with the rules of the American Arbitration Association

11.3 Waiver of Class Actions

You agree to resolve any disputes on an individual basis and waive any right to pursue any claims as a class action or consolidated action.

12. MISCELLANEOUS PROVISIONS

12.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

12.2 Assignment

You may not assign your rights under these Terms without our prior written consent. We may assign our rights under these Terms without condition.

12.3 Entire Agreement

These Terms constitute the entire agreement between you and Pretty and Poked Med Spa regarding your use of our services, superseding any prior agreements.

13. CONTACT INFORMATION

If you have any questions, concerns, or feedback regarding these Terms, please contact us at:

Pretty and Poked LLC.
(617) 444-9969
info@prettyandpoked.com

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last updated: February 25, 2025