SHIPPING POLICY

Pretty and Poked Med Spa

Last Updated: February 25, 2025

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Thank you for shopping with Pretty and Poked LLC. This Shipping Policy outlines our procedures and guidelines for shipping skincare products and other merchandise to our valued customers.

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1. ORDER PROCESSING

1.1 Processing Times

• Orders placed Monday through Friday before 2:00 PM EST will typically be processed within 2-4 business days

• Orders placed after 2:00 PM EST or on weekends/holidays will begin processing on the next business day

• During high-volume periods (holidays, special promotions), processing may take 3-5 business days

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1.2 Order Confirmation

• You will receive an email confirmation when your order is placed

• A second email notification with tracking information will be sent once your order ships

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1.3 Inventory Status

• Items marked "In Stock" are typically available for immediate shipping

• Items marked "Pre-Order" or "Back-Order" will ship when they become available, with estimated timeframes provided at checkout

• We reserve the right to cancel orders for items that become unavailable despite showing as in stock at the time of purchase

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2. SHIPPING COSTS

2.1 Domestic Shipping (United States)

• Standard Shipping (5-7 business days): $9.95

• Expedited Shipping (2-3 business days): $16.95

• Overnight Shipping (1 business day, if ordered before 11:00 AM EST): $36.95

• Free Standard Shipping on all orders over $75

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2.2 Alaska, Hawaii, and U.S. Territories

• Standard Shipping (7-10 business days): $15.95

• Expedited Shipping (3-5 business days): $44.95

• Free Standard Shipping on all orders over $100

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2.3 International Shipping

• Canada (7-14 business days): Starting at $21.95

• Other International Destinations (10-21 business days): Starting at $32.95

• Free Standard International Shipping on all orders over $150

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2.4 Additional Costs

• International customers are responsible for all duties, taxes, and customs fees that may apply

• These charges are collected at the time of delivery and are not included in our shipping rates

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3. SHIPPING CARRIERS AND DELIVERY

3.1 Shipping Partners

We primarily ship through:

• USPS

• UPS

• FedEx

The carrier selected will depend on your location, shipping speed selected, and the size of your order.

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3.2 Delivery Timeframes

• Delivery timeframes are estimates and begin from the ship date, not the order date

• Business days are Monday through Friday, excluding federal holidays

• Actual delivery times may vary based on carrier delays, weather conditions, or other circumstances beyond our control

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3.3 Tracking Orders

• Tracking information will be provided via email once your order ships

• You can also track your order by logging into your account on our website

• Please allow 48-72 hours after receiving your shipping confirmation for tracking information to become active

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4. SHIPPING RESTRICTIONS

4.1 Product Restrictions

• Certain skincare products containing active ingredients or aerosols may have shipping restrictions

• We cannot ship products containing alcohol or certain active ingredients to international destinations

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4.2 Address Restrictions

• We cannot ship to P.O. boxes for expedited or overnight shipping methods

• We cannot ship to freight forwarders without prior approval

• Military APO/FPO addresses are supported for standard shipping only

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5. POTENTIAL SERVICE INTERRUPTIONS

5.1 Weather and Natural Disasters

• Severe weather conditions and natural disasters may cause shipping delays

• We will make every effort to communicate known service interruptions to affected customers

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5.2 Holidays and Peak Seasons

• Shipping carriers experience high volume during holidays and special shopping seasons

• During these periods, additional transit time may be required

• We recommend placing orders early during holiday seasons to ensure timely delivery

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5.3 Other Disruptions

• Unforeseen circumstances such as global events, health crises, or carrier service disruptions may impact shipping times

• We will communicate any significant known disruptions through our website and email notifications

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6. DAMAGED OR LOST PACKAGES

6.1 Damaged Products

• If your product arrives damaged, please contact us within 7 days of delivery

• Please provide photos of the damaged product and packaging to expedite the resolution process

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6.2 Lost Packages

• Packages are considered lost if they have not arrived 7 days after the estimated delivery date for domestic shipments or 21 days for international shipments

• Please contact our customer service team if you believe your package is lost

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7. CONTACT INFORMATION

If you have any questions about your order or our shipping policies, please contact our customer service team:

Pretty and Poked LLC
(617)444-9969
 

We aim to respond to all shipping inquiries within 1-2 business days.

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This Shipping Policy was last updated on February 25, 2025. We reserve the right to update or modify this policy at any time without prior notice.